• PAYMENTS
  [For General Customers]
  We accept payments by credit card or cash on delivery (COD).
  Please note that bank transfers are not available for general customers.
  
  [For Salons and Distributors]
  We accept bank transfer, invoice payment, or credit card.
  For details, please refer to our Wholesale Terms & Conditions.
• Changing your delivery address
  Please contact the delivery company directly using the order and tracking numbers provided in your shipping confirmation email.
• If your order has not arrived
  Check the “Order History” section in your account to confirm the shipping status. If your order shows as unshipped, please contact us [here].
• Can I combine multiple shipments?
  Orders are generally shipped together based on stock availability, regardless of the order date.
• Cancelling a subscription
  Subscriptions offer the first delivery free and ongoing discounts in exchange for a minimum purchase commitment.
  You may cancel after receiving your fourth delivery.
  The “Cancel Subscription” button will appear on your account page only after your fourth order is completed.
  You can manage or cancel your subscription from the “View/Modify Subscription” section in your account.
• Checking or changing your next delivery date
  Go to “View/Modify Subscription” in your account to change your delivery cycle.
  You can select a 30 / 60 / 90-day interval.
• Changing your subscription product
  Subscription product changes are not accepted.
  Please cancel your current subscription and start a new one for a different product.

• Storing Your Pomade
  BROSH Pomade does not contain preservatives or additives that may affect the human body. Please store in a cool, dry place away from direct sunlight and humidity, and use promptly after opening. Touching the pomade with wet hands may cause mold to develop.
• If your pomade has an unusual smell
  [If immediately after opening]
  Stop use immediately and contact us [here].
  
  [If after several months]
  If stored properly (avoiding sunlight, heat, and humidity), the product may be eligible for return or exchange. Please contact us [here].
• Received the wrong item
  Check your order number in the “Order History” section and contact us [here].
• Received a damaged item
  For dents or contamination, please contact us [here] within 3 days of delivery.
  We cannot accept returns after 3 days.
• Incorrect apparel size
  Please refer to the size chart on each product page. If you received the wrong size, contact us via the Return Form.
  Please note that size differences within 1–2 cm are not eligible for return or exchange.
• Gift wrapping
  Gift wrapping is currently unavailable.

• For New Business Inquiries
  If you’re interested in carrying BROSH products in your salon or store, please contact us [here].
  A sales representative will get back to you within three business days.
  Please note that we may not be able to accommodate all requests depending on circumstances.

• For enquiries and requests
  For other inquiries, questions, or requests, please use our contact form.
  We will respond within three business days.